To better utilize DNSIO services (hereinafter referred to as “the Service”), you should read and comply with the DNSIO Service Agreement (hereinafter referred to as “this Agreement”) and other relevant agreements and rules.

1. General Provisions

The DNSIO Service Agreement (hereinafter referred to as “this Agreement”) is a binding agreement between DNS.IO and users concerning the products and services provided by DNS.IO within the scope of the law.

Please ensure that you have thoroughly read, understood, and accepted all the terms of this Agreement before registering as a user of this site. This Agreement applies to any DNSIO products and services and is legally binding on both users and DNS.IO, as if signed by the parties.

2. Account

2.1 Before using this Agreement, you must first register and obtain a DNSIO member account from our platform. During the registration or activation process, you must agree to and ensure:

2.1.1 You are a natural person, legal entity, or other organization with full civil rights and capacity and can assume the corresponding legal responsibilities in accordance with relevant laws, regulations, and this Agreement.

2.1.2 The user information you provide is true, accurate, and complete, and you guarantee that DNSIO can contact you through the contact information you provide. If your information changes, you must update it in your account promptly.

2.1.3 You must provide corresponding identification and other documents as required by DNSIO’s service regulations in a timely manner, otherwise, DNSIO has the right to refuse to provide relevant services.

2.1.4 You are responsible for all consequences arising from incorrect or outdated contact information you provided, as well as any issues with the security or stability of the email you use to receive DNSIO messages, including but not limited to service termination, suspension, changes, or other consequences and losses resulting from not receiving DNSIO notifications in time.

2.1.5 If you are a legal entity or other organization, and you register through an authorized representative, the company will consider such representatives as your legitimate authorized persons, provided that the required identity documents and information are provided at registration. Subject to reasonable caution, the company is not responsible for reviewing the authenticity and consequences of such authorization but may require you to provide related documents and information as deemed necessary or required by laws and regulations.

2.2 You are responsible for the confidentiality of your account and the security of any passwords, authentication keys, or security credentials used to access the service, and for all activities under your account (including but not limited to information disclosure, publishing information, online agreement or submission of various rule agreements, online contract renewal, push server, or new purchases). You agree:

2.2.1 If you discover any unauthorized use of your DNSIO account and password or any other violation of confidentiality, you will immediately notify DNSIO and authorize DNSIO to synchronize this information with the DNSIO website.

2.2.2 Ensure that you log out of the DNSIO platform properly after each login. The company cannot and will not be responsible for any losses or damages caused by your failure to comply with this requirement.

2.2.3 If DNSIO cannot correctly verify your identity or assess your needs due to incomplete or false information provided by you, leading to delayed processing, you shall bear the loss yourself. You understand that DNSIO needs a reasonable period to take action based on your request, and DNSIO is not liable for any losses caused by actions taken by others before DNSIO takes measures based on your valid notice.

2.3 The company fully respects the privacy of DNSIO users’ personal information and will protect your user information in accordance with applicable laws and regulations, adhering to principles of legality, legitimacy, and necessity in collecting and using your user information. We commit to protecting your user information according to industry-standard security measures. You acknowledge and agree that by agreeing to this Agreement or using the Service, you consent to the company’s collection, use, and disclosure of your personal information in accordance with this Agreement.

3. Platform Service Use Guidelines

To effectively protect your legal rights when using this platform’s services, you understand and agree to the following rules:

3.1 Any instructions you issue to DNSIO, including but not limited to:

3.1.1 All operations performed through your DNSIO account and password (including but not limited to domain registration, domain resolution, account recharge, invoice application, contract application, etc.);

3.1.2 All information sent to DNSIO via the phone number or email linked to your account;

will be considered as your instructions and cannot be revoked or canceled. You are responsible for any results arising from DNSIO’s execution of the aforementioned instructions.

3.2 After purchasing the service, it may only be used by yourself and must not be directly or indirectly transferred, sold, rented, or cooperated in any form, whether for compensation or not, to others.

3.3 You should take reasonable and secure technical measures to ensure the security of various data and information stored on DNSIO servers as part of the service and be fully responsible for the results arising from your actions (including but not limited to software installation, encryption measures, or other security measures).

3.4 You understand and agree that the company may unilaterally modify the service-related rules without requiring your consent. Service rules should be based on the page prompts when using the service, and agreeing to and complying with the service rules is a prerequisite for using the Service.

3.5 When using the service, the company has the right to charge service fees according to the service fee introduction, order, or relevant agreement. The company has the right to set and adjust service fees, which will be based on the fee announcements listed on the website at the time of service use or other written agreements reached with the company.

3.6 DNSIO may notify you of service progress and prompt you to perform the next steps via SMS or email (or phone or QQ, etc.), but DNSIO does not guarantee that you will receive or timely receive such notifications and is not responsible for any consequences. Therefore, you should log in to the DNSIO website in a timely manner to check and conduct transaction operations. DNSIO is not responsible for any disputes or losses resulting from your failure to check or confirm the service status or submit relevant applications in time.

IV. Your Rights and Obligations

4.1 You have the right to use your DNSIO account to log into the DNSIO service website, use the DNSIO services you have purchased, and receive technical support provided by DNSIO for these services.

4.2 You must ensure that when using DNSIO services, you comply with national and local laws, regulations, industry practices, and social ethics. You will not use DNSIO services to store, publish, or disseminate any of the following information and content:

4.2.1 Any content (information) that violates national laws, regulations, and policies;

4.2.2 Political propaganda and/or news information that violates national regulations; information involving national secrets and/or security;

4.2.3 Feudal superstition and/or obscene, pornographic information or information inciting crime;

4.2.4 Information violating national ethnic and religious policies; information that interferes with internet security;

4.2.5 Information that infringes on others’ legal rights or other content harmful to social order, social security, public morals, or links to such content and information;

4.2.6 Sending, transmitting, or disseminating unwanted or unsolicited emails, electronic advertisements, or emails containing obscene, pornographic, or other harmful information.

4.3 You also commit not to provide any convenience for others to publish information content that does not comply with national laws, regulations, policies, or this agreement, including but not limited to setting up URLs, BANNER links, etc.

4.4 You acknowledge that DNSIO has the right to terminate the provision of services to you without refund if you violate the above terms, and you shall compensate DNSIO for any losses caused to DNSIO or third parties due to your actions.

4.5 You respect DNSIO’s and other third parties’ intellectual property rights and other legal rights. DNSIO reserves the right to terminate services to you without refund if you infringe on DNSIO’s or other third parties’ legal rights.

4.6 You must ensure that you do not engage in, or provide convenience for others to engage in, any of the following activities when using DNSIO services:

4.6.1 Logging into unauthorized or restricted access accounts or servers and accessing or obtaining unauthorized service data in any way;

4.6.2 Attempting to probe, scan, or test vulnerabilities on any system, subsystem, or network, or interfering with, intercepting, or intruding on any system, data, or information;

4.6.3 Unauthorized tampering, intrusion, modification, or other destruction or violation of security measures;

4.6.4 Interfering with any user, host, or network service, including but not limited to using overload, “malicious data traffic,” “email bombing,” or “crashing” techniques;

4.6.5 Any misuse of DNSIO resources, including but not limited to transmitting viruses, trojans, worms, time bombs, cleaners, or other programs intended to destroy, disrupt, or damage system, website, or service functionality;

4.6.6 Any interference or attempt to interfere with the normal operation of DNSIO’s products or any part, function;

4.6.7 Using technical or other means to destroy and disrupt DNSIO and DNSIO’s other users’ websites and services.

4.7 DNSIO is not liable for compensation for data loss due to hardware failure or customer misuse, but will assist the user in data recovery and problem resolution. If customer data loss is caused by DNSIO staff’s operational errors or other reasons, we will actively negotiate with the user to recover data and provide a satisfactory solution based on the specific situation.

4.8 You acknowledge and agree that if the company discovers, based on regulatory requirements or complaints from relevant rights holders, that you are in violation of relevant laws, regulations, or obligations under this agreement, the company has the right to take one or more of the following measures as necessary and based on specific circumstances:

4.8.1 Request you to immediately delete or modify content;

4.8.2 Directly delete or block relevant content;

4.8.3 Suspend part or all of the services you use;

4.8.4 Terminate the services you use;

4.8.5 Terminate all cooperation. You shall bear the consequences and responsibilities arising from this, including but not limited to any administrative penalties imposed on the company. You shall compensate for any losses caused to DNSIO.

V. DNSIO’s Rights and Obligations

5.1 DNSIO shall provide qualified network technology and information services according to the services you select and the payment made.

5.2 DNSIO commits to taking confidentiality measures for your information and not disclosing it to third parties, nor authorizing third parties to use your information, except:

5.2.1 As provided by this service agreement or other service agreements, contracts, online terms between you and DNSIO;

5.2.2 As required by laws and regulations;

5.2.3 As requested by administrative, judicial, or other authorities;

5.2.4 With your consent for DNSIO to provide to third parties;

5.2.5 Submitted for resolving reports or litigation;

5.2.6 Necessary and reasonable actions to prevent serious illegal activities or suspected criminal behavior;

5.2.7 For providing products, services, or information to you, including through third-party technology and services.

5.3 DNSIO has the right to directly deduct relevant service fees from your account balance based on the service terms and your service usage.

5.4 DNSIO has the right to freeze part or all of the funds in your account under the following circumstances:

5.4.1 As required by national laws, regulations, policies, or legal documents;

5.4.2 As required by national authorities;

5.4.3 If your use of DNSIO services is suspected of violating national laws and regulations;

5.4.4 If DNSIO reasonably suspects abnormal account operations or fund movements;

5.4.5 If funds are mistakenly transferred to your account by others, potentially resulting in unjust enrichment;

5.4.6 If you are complained against by others, and evidence has been provided;

5.4.7 Other situations that DNSIO reasonably judges as potentially risky. After freezing the funds, DNSIO will notify you via email, internal message, SMS, or phone to follow the relevant procedures for appeal. If you appeal in accordance with the service terms and it is approved by DNSIO, the fund freeze will be lifted immediately; if you do not apply within the specified time, or your appeal is not approved, DNSIO has the right to maintain the freeze or return the funds to the original source account (including but not limited to bank accounts, Alipay accounts, WeChat accounts, etc.).

VI. Scope of Responsibility and Liability Limitation

6.1 DNSIO is only responsible for the scope of liability explicitly listed in these service terms.

6.2 The quality and content of services provided by DNSIO’s partners are the responsibility of those partners.

6.3 You understand and agree that any third-party claims arising from your use of this service, violation of the service terms, or any actions taken under your account shall be solely your responsibility. If DNSIO and its affiliates, employees, clients, and partners face third-party claims as a result, you shall handle and bear all related responsibilities.

6.4 Except as otherwise specified in these service terms or in agreements with DNSIO regarding specific products and/or services, in no event shall DNSIO’s total liability for compensation under these service terms exceed the total service fees collected from you for that instance.

VII. Renewal Handling

7.1 Users must handle service renewal in advance. If the service expires, there will be risks of service suspension, cancellation, and data loss;

7.2 Once the product expires, we will suspend the service. If you do not renew within 7 days after receiving the service expiration notice, we will suspend the service, and you will bear all consequences arising from this.

VIII. Refund Services

8.1 No refunds will be processed for illegal or non-compliant uses of DNSIO products (see “IV. Your Rights and Obligations” for details);

8.2 Refunds are not supported for domain registration, SSL certificates, domain pollution treatment, DNS resolution, and additional services;

8.3 Refunds are not supported for promotional products, discounted products, and other special offer products;

8.4 The refund amount received by the customer will be the total transaction amount minus the service fee charged by the transaction gateway (uniformly charged at 3%). You confirm and agree that the refund amount received will be slightly less than the original payment amount.

8.5 Additional products are non-refundable. If there are extra gifts with the purchase, the gift cost will be deducted from the refund;

8.6 If you engage in abusive behavior towards customer service personnel or make false statements defaming DNSIO’s image in global forums or WP Chinese forums, we reserve the right to pursue legal action to protect our legal rights.

IX. Data Security and Backup

9.1 Due to the mechanical nature of computer hard drives and storage devices, even in a RAID10 environment, 100% fault tolerance cannot be guaranteed. Therefore, users are responsible for their own data security. We strongly recommend that users regularly back up their data.

9.2 DNSIO is not liable for compensation for data loss caused by customer misuse, but we will fully assist in data recovery and problem resolution. If data loss is caused by DNSIO staff’s operational errors or other reasons, we will actively negotiate with the user to recover data and provide a satisfactory solution based on the specific situation.

X. Discounts and Price Adjustments

10.1 Based on market changes, product variations, and promotional activities, DNSIO may periodically offer various discounts and make appropriate price adjustments. DNSIO reserves the right to offer discounts and adjust prices. Price changes apply only to new orders and do not affect existing orders or ongoing services. DNSIO reserves the right to modify the product system and prices at any time without notifying users.

XI. Dispute Resolution

11.1 For any disputes arising from content published by users using our services (including but not limited to DDOS attacks, political content, obscene information, intellectual property issues, etc.), we will communicate with the user and actively resolve the issues. Based on the actual situation, we may decide to suspend or terminate the service. If issues remain unresolved after communication or if such situations recur, we have the right to terminate services to the user without a refund.

XII. Trademarks and Intellectual Property

12.1 Unless otherwise specified in this agreement, the intellectual property rights and ownership of software and technical materials from third-party sources used during your service period remain with the third-party suppliers. You may not delete, modify, or obscure any copyright, trademark, or other proprietary rights statements included in third-party software.

12.2 If you use this service to engage in illegal activities or infringe on third-party intellectual property rights, the company has the right to terminate all or part of your services according to this clause and other relevant provisions of this agreement. You will be responsible for any losses incurred by the company and/or third parties as a result.

12.3 The provisions of this clause remain effective for all parties to this agreement after the termination of the agreement.